Colin Shaw enjoys recognition by LinkedIn as one of the world’s top 150 business influencers. He has 193,000 followers of his work. Colin is the founder and CEO of Beyond Philosophy, the first consultancy & training organization devoted to Customer Experience. Colin is an international author of five bestselling books and an engaging keynote speaker. Colin’s new book released in January 2015, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” is designed to help organizations take their Customer Experience to the next level.