Gerry McGovern

About the Author Gerry McGovern

Gerry has published six books about the need for customer-centricity in the online world. In 2016, he published his sixth book, Transform, which shows that digital transformation is far more about culture change than technology change. Gerry has spoken and consulted on online customer experience in 35 countries. His company, Customer Carewords, specializes in helping large organizations (such as Microsoft, Cisco, European Commission, and VMware) deliver a better customer experience online through focusing on making the top customer tasks easier to find and simpler to do.

Thank You To Our Brand Benefactors

Lionbridge LocWorld Conference & Exhibition Series Brand2Global Conference Series