Steven Frost

About the Author Steven Frost

Steve is a Founding Partner at Smith & Henderson, which helps forward-thinking companies outperform the competition by consistently measuring and delivering word-class customer service; engaging their people to be the best they can be; and benchmarking and better prioritising resources. Steve specialises in the franchise sector and his clients include McDonald’s, O2 and Stanley Black & Decker. In 2011 Smith & Henderson launched The Best Franchise Awards, supported by Lloyds TSB Commercial. These awards are uniquely based on feedback from thousands of actual franchise owners, so provide unique insight into the very best franchise opportunities – not simply those which have the best advertising.

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