Featured In This Issue:

Annette Franz

From Journey Maps To Action: Designing A Better Customer Experience
– Annette Franz, CCXP
CEO | CX Journey Inc.

Colin Shaw

Customers Are Irrational: Don’t Fight It, Embrace It
– Colin Shaw
Founder and CEO | Beyond Philosophy

Alberto Maestri
Joseph Sassoon

Rethinking The Customer Journey For The Experience Wave
– Alberto Maestri
Competence Leader | OpenKnowledge
– Joseph Sassoon
Founder | Alphabet Research

Markus Kramer

Holy Brand Experience
– Markus Kramer
Partner | Brand Affairs
– Tofig Husein-zadeh
Associate Brand Strategist | Brand Affairs

Shep Hyken

How To Create A Customer Service Culture
– Shep Hyken
Customer Service & Experience Expert | Shepard Presentations

Diane Magers

Strong Brands Engage Employees By Creating Great Experiences For Them
– Diane Magers
CEO | Customer Experience Professionals Association

Linda Deeken

Do Or Do Not; There is No Constant
– Linda Deeken
Chief Marketing Officer | The Cambridge Group

Yuka Kurihara

Customer Experiences That I Will Never Forget
– Yuka Kurihara
Director of Globalization | Pitney Bowes

Jeff Sheehan

How To Make Your Sales Goal With Content Marketing
– Jeff Sheehan
President | Sheehan Marketing Strategies

Carlo Cadet

The Battle Of The Bots: Why Quality Assurance Is Crucial For Chatbot Success
– Carlo Cadet
Product Marketing Director | Perfecto

Chris Bush

The Importance Of Inclusive Design In An Ever-Digitalised World
– Chris Bush
Head Of Experience Design | Sigma

James Maposa

If Experience Is Brand, More Needs To Be Done
– James Maposa
Managing Director | Birguid

Evan Hackel

Enabling Employees To Do What They Want To Do
– Evan Hackel
CEO | Tortal Training and Ingage Consulting

Nic Whelan

Cutting Through A Digital World: How To Achieve 53% Customer Conversion
– Nic Whelan
Business Development Director | Event Marketing Solutions

Adam Pierno

Brands Are Invisible On Voice
– Adam Pierno
Chief Strategy Officer | Santy, Instil Strategy Training


What EVERYONE Needs To Know About Building B2B Experiences
– Kerry Bodine
Keynote Speaker and Customer Experience Coach

Experience: Building Loyalty Through The Art Of Wow
– Andrew Vesey
Founder & Editor | Brand Quarterly Magazine

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