Every organisation laments the lack of capable or qualified talent. When I chat with human resources and business leaders, they all express a collective sigh. They declare that the war on talent is very real. Finding qualified resources appears to be a challenge in most industry sectors, at most levels. So why is this the …

This is the era of disruption – an unavoidable, sometimes uncomfortable, always immensely powerful force.  Businesses underestimate it at their peril.  But a conscious effort to harness this energy polishing an internal brand, attractive to employees, and an external brand, irresistible to customers, can reap big rewards. Employees Ain’t Happy (Ain’t Nobody Happy) As a …

There is one key measure of success when it comes to making client presentations. Unfortunately, it’s lost in a haze of fallacies, misconceptions and old wives tales. Your most important measure of success is — message transfer. Below are the top five myths that need to be destroyed, so you can speak with twice the …

Whether your tough customer is a hot head or an ice princess, unresponsive or constantly showing up on your caller ID, one thing’s for certain, it takes special effort to manage a relationship with someone who is difficult. Is it worth the trouble? You bet! Customer opinions wield strong influence over businesses. They can post …

An expert in ‘getting noticed’ and building a platform of influence online, Leonard, is a successful content creator and influencer, as well as Managing Partner of InfluenceTree. Let’s get talking – entrepreneur insights, building a personal brand, and growth hacking your social media following… with Leonard Kim. BQ  –  What’s the best piece of advice …

“Everyone gets excited about change, except when it happens to them.” These battle-hardened words were shared with one of us (Robert) years ago by the CMO of GE. The data certainly backs up her frustration. Depending on the study, 30% of change initiatives fail outright. An additional 40% fail to meet performance goals. Why do …

Great leaders are always associated with memorable messages – and this is no coincidence. It’s because the key measure of success in any presentation is message transfer. Here’s how it worked for Richard Branson and Anita Roddick: Anita Roddick – Media Exposure For Free Great entrepreneurs craft vivid messages: messages that live in our minds …

The changing landscape of brand intimacy in marketing doesn’t allow any team to work on an island unto themselves. Marketing has a responsibility to blow up silos – we must build the teams and communication lines to succeed in our roles, and to provide the best service to our customers.

The latest research into management in the digital sector has revealed that 57% of managers feel the industry is suffering due to too much focus on hard skills. Clearly, something needs to alter to turn this on its head. Often, an unhappy workforce reduces productivity, which is a grave concern in an industry that employs …

Have you ever gone to a new restaurant and thought, “Wow this place is amazing”?  You continue to visit your new favorite restaurant for a few years.  But then more people start to catch on to its greatness, and suddenly the hole-in-the-wall you loved is over-crowded and over-priced.  While it’s good news that the business …