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Customer Contact Week Europe 2018

Building on the heritage of organising the largest and most popular global CCW event in the past 18 years, Europe’s flagship Customer Contact Week returns to the UK next March. Capitalising on our strong foothold in Europe’s customer contact community 2018 will be bigger, more innovative and interactive than ever before.

If you are looking for an even more disruptive, comprehensive yet practical platform with more brands telling their personal customer contact transformation stories, we are ready to bring on the 2nd edition of Europe’s flagship customer contact event, with a brand new location!

CCW Europe 2018 will be educational, practical & unforgettable!


DISRUPTIVE: Learn from the most experienced and the most innovative: A well balanced speaker faculty from both big brands and disruptors;

COMPREHENSIVE: The most comprehensive agenda dissecting specific customer contact challenges into the 8 key industries;

PRACTICAL: A true PEER-LED benchmarking event housing 60+ practitioner speakers, jam packed with best practices to help you shaping your strategies and culture;

PERSONALISED: story telling in stead of theories: Unlock the key to better customer experience through powerful and personalised stories

SENIORITY: Europe’s ONLY large leadership summit for customer contact strategists;

UNFORGETTABLE: An unforgettable platform you simply won’t find anywhere else!

And that’s not all…


The 2018 CCW Europe will see 60+ executive speakers, 25 industry and challenge focused IDGs, 9 plenary sessions and dedicated streams and discussions tackling how to deliver world class service through intelligent customer contact without losing the human touch, you cannot afford to miss out!



12 Mar 2018
15 Mar 2018
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The Hilton Glasgow
Glasgow,United Kingdom