Consumer perception of brands has evolved greatly since we have entered into the digital age. Traditionally, there was a simple formula for how brands could project an image through the combination of three basic things: have a great product, toss in some good values, and present it all through a compelling advertising campaign. Fast forward …

I’m fascinated by younger generations and just how different they are from generations prior. You should be too. Generations Y and Z (Millennials and Centennials) represent a dramatic “C” change where a new genre of “Connected” consumerism is forcing business as usual to cater to an always-on, accidentally narcissistic, empowered, informed, demanding, and counterintuitive generation. …

While it is too early to say exactly what Brexit truly means for the British economy, retailers are already beginning to worry about the rising costs of importing and exporting and preparing for tighter margins. In these times of uncertainty, the value of consumer loyalty cannot be overstated. For one, loyal customers provide brands with …

When I started my career in marketing in the FMCG industry, I had a manager that advised me to focus my marketing efforts on my brand loyalists. In his words “You should try to make our loyal consumers even heavier users of the brand, as probably 20% of our them can represent 80% of our …

Words have power. Creative power. With our language, we fuel our thoughts, which fuel our emotions, which fuels our creation. As a leadership group at Smync, we strongly advocate for the end of military and combat language in all marketing and sales to our customers. We want to end ‘us vs them’ marketing. By that, …

Understanding people and their behaviour is an essential part of successful marketing; without this, no matter how big the budget or how creative it is, a campaign can seriously miss the mark. In recent years, marketing teams have spent a great deal of time looking at ways to engage with Generation Y, in particular, as …

The number of review websites has exploded in the last decade, and there are no signs of it slowing down. With more ways to purchase goods and services than ever before, differentiating a brand is crucial. For travel and hospitality brands this is even more essential, especially when 81% of them (according to Deloitte) are …

What are the brands that are so integral to your life that you can’t imagine living without them? Can you picture Monday morning without your Starbucks, or even worse, without your Apple iPhone? What about your afternoon jog without your Nike+ app? These brands hold a special place in our hearts – and wallets – …

Trust is the new currency in business and communication.  It’s the foundation for all that you do, and in the information-filled, internet-driven world we live in, it’s more important than ever. In a world inundated by noise, stale messaging and logos, and company-focused content, what sets a brand apart is its ability to establish a …

Just for a moment, think about the last big purchase you made.  Was it a car?  A house?  That boat you had been dreaming about?  Or possibly something as simple as a purse? At first glance, it may seem that our purchasing decisions have much more to do with the careful analysis of needs than …